If you're a Mozeo customer, you've used our dashboard to achieve success with texting. But you may not know these quick tips and tricks to improve your experience.
Did you know our inbox is in real-time? When someone messages you back, it shows up right in your inbox with no refresh or interaction required. When a new message arrives, you can also be alerted via text, email, or sound. You can always get to your inbox by hitting the icon at the top. We'll also include a badge when you have a new message.
The Mozeo inbox can display text messages and live chats simultaneously. If you install our messenger on your website and use our live chat services, you can do both texting and live chat from one simple place.
Clicking one of the links on your main dashboard page will reveal the essential areas of your dashboard. This will give you fast access to work on what needs to be done.
Since you're using an actual working number, you can allow people to call you and even leave you a voicemail. You can also record your own message. All voicemails are found in your voice messaging report, which has a new link in the left-hand navigation.
With our appointment feature, you can sync your Google calendar and allow people to book time with you from your website or via an event link, and we'll check it against your calendar. When they book, we'll also add it to your calendar automatically.
If you're going to be away from your inbox but don't want people to think you're not responding, use our inbox autoresponder. It's found in your left-hand navigation under autoresponder. It allows you to send back a message if someone texts you. Plus, you have complete control over turning this on and off as needed.
If you need people to respond to your message, have them respond with a keyword or two. For example, you could add YES and NO as keywords and have people RSVP for an event. Then, you can set a custom autoresponse for each keyword. Another example is having them reply with a keyword to get more information.