SMS is a powerful communication strategy for engaging with customers in a timely manner. With its global reach and 98% open rate, SMS (short message service) helps businesses reach their target customers more quickly and efficiently than any other communication channel. Whether you’re looking to increase sales, boost event attendance, or grow a loyal customer base, SMS is the perfect solution.
Sending SMS text messages to customers is only one half of the equation. The other half includes crafting effective SMS messages that drive customer engagement. How do you know what to include in each type of SMS text?
Lucky for you, Mozeo has you covered. We have text message samples to customers for every type of business text you need. Read on to gain inspiration for your SMS campaigns.
Jump to:
An effective strategy for driving customer conversions is to promote sales through SMS. These sample text messages to customers include incentives and provide a strong sense of urgency to encourage purchases.
Hey, [Name]! Time is running out for our Flash Sale! Enjoy [X]% off on ALL products for the next [X] hours. Shop now: [Link]
Happy Holidays, [Name]! Here’s our gift to you 🎁 Get [X]% off your order with code [XYZ] now until [Date].
It’s our End of Year Sale! We’ve got last-minute deals on [Products] just for you! Shop now while supplies last: [Link]
Hey [Name]! Last chance to save BIG on [Products]! Check out our biggest discounts of the season: [Link]
⏰ [X] Hour Clearout: Up to [X]% off storewide ⏰ Score big on major deals and shop the sale now: [Link]
EXAMPLE:
Effective product launch texts gain awareness for new products while encouraging customer purchases. These product launch sample SMS messages excite customers about new products and provide special offers to drive sales.
VIP Early Access! [Name], you’re invited to shop our new collection before it goes live! Shop now and be one of the first to own our [Product]: [Link]
[Name], to celebrate our new [Product], we’re offering a free gift with [Product] purchases. Hurry, this offer only lasts for [X] hours! Shop now: [Link]
Drum roll please 🥁[Name], we can finally announce our new [Product]! Order it within [X] hours and get FREE SHIPPING! [Link]
Special announcement, [Name]! Our [Product] is finally here! AND we’re offering [X]% off select items for the next [X] hours to celebrate! [Link]
[Name], the wait is finally over! The [Product] is here! Get automatically entered in our [Product] giveaway with any purchase before [Time]! [Link]
Do you have a viral product finally back in stock? Let your customers know with a text message. These restock alert text message samples to customers foster a sense of urgency that encourages customers to buy products before they sell out again.
[Name], remember the sold-out [product] you really wanted? Check out our website because [product] is back: [Link]
🎵Guess who’s back, back again 🎵 Your favorite [Product] is back, [Name]! Tell a friend. AND get [X]% off if you order within the next [X] hours! [Link]
[Name], are your favorite products sold out? Well, check again because we just restocked our hottest items! Get them now before they’re gone: [Link]
🚨Back by popular demand 🚨[Name], the viral [Product] is back for a limited time! Get it before it sells out again! [Link]
You asked and we delivered. [Name], the [Product] is back in stock! Hurry and shop now while supplies last: [Link]
EXAMPLE:
When customers opt-in to your SMS program, greet them with a welcome message. This message reflects customers’ first impression of your brand, so make sure your welcome text is warm and inviting, like these sample SMS messages.
Hi [Name], thanks for joining [Company]! We’re so excited to share exclusive deals with you! Reply STOP to STOP.
Hey, [Name]! Welcome to [Company]’s exclusive club! Here’s [X]% off your next order for signing up: [Link]. Reply STOP to STOP.
Welcome to [Company], [Name]! We’re so glad you’re here! As a thank you, here’s a [X]% off discount for your next order: [Link]. Reply STOP to STOP.
Welcome to the [Company] VIP club, [Name] ⭐Enjoy early access and special deals like this: [X]% off your next purchase! [Link]. Reply STOP to STOP.
Hi, [Name] 👋You’re officially subscribed to the [Company] newsletter! Here’s your sneak peek of our new collection: [Link]. Reply STOP to STOP.
Research shows that $4 trillion worth of merchandise gets abandoned in online carts. That’s why abandoned cart text messages are incredibly important. These abandoned cart sample texts remind customers to complete their purchases by providing a direct link to check out, offering incentives, and personalizing content.
Hey [Name], your cart called ☎️ It wants you back. Check out now: [Link]
Hi [Name]. Looks like you left something behind. Ready to order? Complete your checkout here: [Link]
Hi [Name]. The items in your cart miss you! Check out within the next [X] hours for [X]% off: [Link]
Did you forget something, [Name]? Complete your order now and unlock free shipping: [Link]
Hey [Name], the items in your cart are still waiting for you! Complete your order now before they’re gone: [Link]
EXAMPLE:
Invitation texts allow your company to invite customers to events in a clear and concise message. These invitation sample messages include a personal greeting, clear event details, and a link that makes it easy for customers to register for the event.
Exciting news, [Name]! You’re invited to our [Event] on [Date] at [Location]! Please RSVP by [Date]. We can’t wait to see you there! [Link]
Hi [Name]! We’re proud to invite you to our exclusive [Product] launch on [Date] at [Time]! Sign up here to get your special webinar link: [Link]
Hi [Name]! [Business] invites you to our [Conference Name] at [Location] on [Date]. Plus, we’re giving out free merch! Register here: [Link]
Our [Panel Name] is here, [Name]! We’ve got some exciting special guests joining us! Check out all the details and register here: [Link]
[Name], you’re invited to our [Event Name] pop-up in [Location] on [Date]! Join us and get an exclusive first look at the new [Product]: [Link]
If a customer hasn’t engaged with your brand in a long time, use a re-engagement text message to bring them back. These re-engagement campaign text samples include personal messages and incentives to encourage customers to interact with your brand again.
It’s been a while, [Name]! We miss you, so we’re giving you [X]% off your next booking with us. Use code [XYZ] at checkout: [Link]
Hi [Name]! As a valued customer, we’re offering you [X]% off your next purchase. Use code [XYZ] to treat yourself! [Link
[Name], your last [Business] class was [X] months ago! Here’s [X]% off your next one to help you get back to it. Use code [XYZ] at checkout. [Link]
Hey [Name]! Remember that [Product] you loved? Well, it’s back in stock! Shop now and get [X]% off your order with code [XYZ]. [Link]
Hey [Name], it’s been a while! We’ve updated our loyalty program. Now, you can earn 2x points and special offers! Sign in to get your first gift: [Link]
EXAMPLE:
Order confirmation texts are sent immediately after a customer’s purchase to confirm that their order was received. These order confirmation text samples clearly confirm customer orders and include an order number that customers can access to track their orders.
Hi [Name]! Thanks for your [Business] purchase. Your order [#Number] is confirmed. We’ll send the tracking link when your order ships.
Woohoo! Your order from [Business] is confirmed 🎉 Your confirmation number is [#Number]. We’ll text you as soon as it ships.
Hi [Name]! Thank you for shopping with us! We’ll send a confirmation text when your order [#Number] ships.
[Name], we’ve received your order! You’ll get another text when your order ships. Your order number is [#Number]
Hi [Name]! We’ve confirmed your order [#Number] and are processing it now. You’ll get a text update when your order ships!
Order update texts keep your customers updated on the status of their orders in real-time. These order update text message samples to customers are personal, clear, and concise. They also include a link for customers to track their orders and check their status.
Good things are coming your way, [Name]! Your order has shipped. Track it here: [Link]
Hi [Name], your package is arriving [Day]. Feel free to track your package here: [Link]
Your [Business] order is on the way! Track your shipment to see the delivery status here: [Link]
Good news, [Name]! Your package is almost here 📦 Thank you for being a [Business] customer. Check the order status here: [Link]
Hi [Name]! Your order’s on its way, and [Carrier] expects to deliver it by [Date]. You can track your order here: [Link]
EXAMPLE:
Return update text messages notify your customers about the state of their order returns. These return update sample SMS messages clearly inform customers about their current return status and provide instructions for the next steps.
[Business]: We’ve received your return and are processing your refund. Please allow up to [X] days for your refund to be issued.
Hi [Name], Your return was shipped and is on its way back to us. Once it arrives, we’ll process it and send you your refund.
Hello [Name], we’ve accepted your return request. Once we receive the items, we’ll issue your refund.
[Business]: Got it! We’ve received your return for [Order #Number]. You will be refunded within [X] business days.
Hi [Name], your return has been initiated. We'll text you once we receive it and issue your refund within [X] days. Stay tuned!
Delivery confirmation text messages are sent when an order arrives. They serve as a digital confirmation that the order was delivered to the address on file. These delivery confirmation text samples clearly confirm the delivery and encourage customers to leave feedback.
Good news,[Name], your order is here! Thanks for shopping with us. We hope you enjoy your items! Check order details here: [Link]
The wait is over, [Name]! Your order has arrived! Thank you for shopping with [Business]. View your order details: [Link]
Your [Business] order has been delivered. Please view the delivery photo here and leave some feedback: [link]
Woohoo 🎉Items from your [Business] order were delivered. View more details and rate your delivery experience at: [link]
Hi [Name]! Your order is here! Thanks for choosing [Business]. Feel free to leave us a review or reach out for assistance here: [Link]
EXAMPLE:
Reminder text messages help promote events, cut no-shows, and boost attendance. These reminder sample texts to customers include personal messages, clear event details, and a sense of urgency to encourage attendance.
Hey [Name]! Quick reminder to RSVP to [Conference Name] by [Date]. We’ve got exciting guest speakers you won’t want to miss.
Don’t forget! [Event Name] starts in [X] days. Check out the schedule and register here: [Link]
Hey [Name]! Time is running out to register for the [Event Name]. Sign up here before the final spots fill up: [Link]
Hi [Name]! Just a reminder that your [Appointment] is in [X] days. See you soon! Check appointment details here: [Link]
ATTENTION [NAME] 🚨The [Business] pop-up starts tomorrow at [Location], at [Time] sharp. Arrive early to grab free merch!
Customer service text messages offer a quick and reliable strategy for businesses to answer more customer inquiries and solve issues. These proactive customer service text samples include polite messages and clear communication to guide customers through their inquiries.
Hi [name]! Thanks for reaching out about our service offerings. Would you like to get a personalized quote?
Thanks for your question on pricing, [Name]! Here’s our pricing page, where you can see a breakdown. Let me know if this helps! [link]
Hi [name], happy to help! Can you please send me a photo of the error so I can help you further?
Thanks for reaching out, [Name]. This is a known issue, and our team is working hard to solve it. I’ll contact you when it’s fixed.
Hi [name]! Thanks for your patience. The error should be resolved! Don’t hesitate to reach out if you have any more questions!
Research suggests loyal customers will spend 67 percent more with your company than new customers. This is why a loyalty program is a great business strategy. You can use these SMS templates to promote your loyalty program perks, encourage customers to join your loyalty program, and nurture existing members.
Hi [Name]! Did you know you can earn points and get exclusive discounts with our free loyalty program? Sign up today: [Link]
Mark your calendars. Members earn double reward points this weekend! Get your cart ready to start racking up points: [link]
Hey [Name]. Say hello to your new [Status Name] status ⭐ You’ve earned it! View all your new perks here: [Link]
TODAY ONLY ⌛We’re giving new [Loyalty Program Name] members [X]% off their next purchase. Hurry and sign up today: [Link]
Congrats [Name]! You’ve unlocked a new [Loyalty Program Name] reward! Here’s [X]% off your next purchase: [Link]
EXAMPLE:
Customer feedback text messages help businesses gain a better understanding of how customers feel about products or experiences. These customer feedback text message samples share customer appreciation and provide a quick questionnaire that customers can respond directly to in the text conversation.
[Name], your feedback matters. Will you take a 5-question survey about [product]? In exchange, we’ll give you a [$X] off coupon!
Hi [Name]! We value your feedback. How would you rate your experience with [Business] from 1(low) to 5(high)? Thank you!
Hi [Name], we’re glad we could help! When you have a moment, please share your feedback here to help us serve you better: [Link]
Hey [Name]! We hope your meeting with [Agent Name] was satisfactory. How would you rate your experience on a scale from 1(low) to 5(high)?
[Name], we love to hear from our customers! Share your feedback on your recent purchase and enjoy [X]% off your next order. Thank you!
EXAMPLE:
If you want to drive outstanding results and increase revenue with SMS messages like these, look no further than Mozeo. With Mozeo, you’ll get top-notch customer service and a customizable solution available just for your business. Plus, as your business grows, your SMS outreach can scale with you.
Ready to reach more customers with effective messaging? Sign up for a free demo of Mozeo today.