Each day new restaurants are constantly emerging on the scene, increasing the competition for customers’ attention and loyalty. If you’re looking for a way to make your restaurant stand out from the rest, SMS text messaging is your secret weapon.
With a staggering 98% open rate and an average response time of just 90 seconds, restaurant text messages offer a fast and effective way to engage with your customers. Whether you're sending order updates, marketing your business to new customers, sharing exclusive promotions, launching waitlist notifications, or more, texting is the easiest and most reliable way to stay connected.
In this article, you’ll find 62 customizable restaurant SMS templates to help you jumpstart your texting service and streamline your customer-facing communications.
Jump right to:
Promotional texts are a great way to keep customers informed and engaged on restaurant happenings and exciting new events. They offer a cost-effective way to advertise your restaurant and increase patron engagement.
Let’s dive into 16 customizable restaurant promotion message examples.
Hi [Name]! We’ve just launched our new menu at [Restaurant Name], and it’s packed with delicious new dishes. We’d love for you to be one of the first to experience it! Reserve your table now: [Link]
[Restaurant Name]: [Name], we’re so excited to introduce our new seasonal menu, featuring fresh, locally sourced ingredients we know you’ll love. 🍉 View the menu: [Link]
[Name], we’re beyond excited to invite you to our exclusive [Special Event Name] at [Restaurant Name]! Join us on [Date] at [Time] and enjoy [Highlights of event, e.g. exclusive menu, discounts, vendors]. RSVP while spots last: [Link]
Hi [Name]! ⏳Time’s running out to register for our [Special Event Name] at [Restaurant Name]. There are only a few seats left to experience [Highlight of event]. Reserve your seat here: [Link]. We can’t wait to see you!
🌟 Dish of the Week Spotlight! Try our new [Dish Name] — a delicious blend of [Main ingredients]. Enjoy $5 off your order this week only! 🍽️ Reserve your table now: [Link]
Our chef’s pick this week is the irresistible [Dish Name]. It’s a blend of [short description of the dish]. Come taste the magic! 🧑🍳 Reply RESERVE to this message to make a reservation!
Hey [Name]! We heard everyone’s been missing our [Dish Name] and decided to give the people what they want. It’s back and better than ever! 🍴 Stop by or order now: [Link]
Hi [Name], great news! [Dish Name] is BACK by popular demand! Don’t miss out — it’s available until [Date]. Reply RESERVE or book a table online to get a taste: [Link]
Hi [Name]! 💖 We're so thrilled to have you as our customer! Join our [Restaurant Name] Loyalty Program and earn rewards for every visit. Sign up now: [Link]
Do you love dining at [Restaurant Name]? Earn points every time you visit! Join our Loyalty Program to unlock free meals, discounts, and exclusive invites. 🥂 Sign up in seconds: [Link]
Hi [Name], are you hungry for savings? We’re giving our subscribers 20% off their order this week when they dine in with us at [Restaurant Name]. Just show this text to redeem at checkout. See you soon!
Bring the whole crew down to [Restaurant Name] and get 10% off for groups of 4+ when you dine in. 🍕 Perfect for family nights or catching up with friends. Valid until [date].
[Name], don’t miss out! Happy Hour starts NOW at [Restaurant Name]! [Deal, e.g., $3 drafts, half-price cocktails, and bites]. Only available from [Start time] to [End time]. See you soon! 🍺
[Restaurant Name]: Join us every week from [Start time] to [End time] on Mondays for Happy Hour deals that’ll chase those Monday blues away. ☀️ Come enjoy [Deal, e.g., half-off glasses of wine, $5 sliders]. See you there!
[Restaurant Name]: Hi [Name], it’s your birthday! 🥳 As our gift to you, enjoy 20% off a meal during your birthday week. Show this message to redeem. See you soon!
Cheers to you, [Name]! 🥂 Celebrate your birthday with a complimentary drink on us when you stop by. 🎉 Just show this text to your bartender. Here’s to another fantastic year ahead! - [Restaurant Name]
EXAMPLE:
Using informational text messages to manage your restaurant reservations can save your staff time, keep guests informed, and streamline your reservation process.
Plus, with automation tools, customers receive immediate confirmation and reminder texts, encouraging them to show up for their reserved spot or cancel in advance. This gives your staff time to fill would-be empty tables with other guests and ensures a hassle-free communication process for your diners.
Here’s 10 reservation text templates to get you started.
Hi [Name], your reservation at [Restaurant Name] is confirmed for [Date] at [Time]. We look forward to seeing you! If you need to make changes, reply to this message or call us at [Phone Number].
[Name], We’ve confirmed your reservation at [Restaurant Name] for [Date] at [Time]. Want to enhance your dining experience? Check out our chef’s specials here: [Link] 🧑🍳 See you soon!
Hi [Name]! Just a reminder about your upcoming reservation at [Restaurant Name] on [Date] at [Time]. 🌟 We can't wait to host you. Let us know if you have any special requests.
[Name], your reservation at [Restaurant Name] is coming up soon! We can’t wait to see you on [Date] at [Time].
Hi [Name], we regret to inform you that your reservation at [Restaurant Name] for [Date] at [Time] has been canceled. We apologize and would love to offer you a [Discount or gift card] on your next visit. Please reach out to us for more details or to reschedule: [Phone Number].
[Name], unfortunately, we have to cancel your reservation at [Restaurant Name] scheduled for [Date] at [Time] due to unforeseen circumstances. We truly apologize for the short notice. Please contact us to reschedule. Thank you for your understanding!
Hi [Name], we’re so looking forward to hosting you at [Restaurant Name] on [Date] at [Time]. If you need to cancel or adjust, text us here. See you then!
Thanks for reaching out, [Name]. You can reschedule your reservation using this reservation link: [Link]. Please let us know if you have any further questions!
Hi [Name]! We have a last-minute opening at [Restaurant Name] tonight and thought of you. 🌺 If you’re still interested in dining with us, we’d be happy to save the table for you. Reply YES to book now!
Restaurant Name: [Name], we’ve had a cancellation for tonight and wanted to offer you a special deal! Book a table in the next hour, and enjoy 10% off your bill. 🥳 Let us know if you’d like to take advantage of this offer by replying YES to this message.
EXAMPLE:
Keeping customers updated and in the loop on their orders is key to increasing customer satisfaction and loyalty to your restaurant. SMS order updates also have the added benefit of reducing no-shows and expediting pickups and deliveries, ensuring better food quality, and allowing your staff to focus on preparation and service.
Use the following 10 templates to streamline your pickup and delivery communications.
Hi [Name]! Your order #[Order number] has been confirmed. 😊 We’re preparing it now and will notify you when it’s ready for [Pickup/delivery]. Thank you for choosing [Restaurant Name]!
Hi [Name], thanks for choosing [Restaurant Name]! Your order #[Order number] is confirmed! We’re preparing your food with the special instructions: [Special Request]. We’ll notify you once it’s ready.
Your order from [Restaurant Name] is ready for pickup at [Address]. We look forward to seeing you! 😊
Hey [Name], just a heads-up that your order at [Restaurant Name] is ready for pickup. Come on by and enjoy!
Hey there! 👋 Hungry? Order your meal easily by texting us! Simply reply with what you'd like, and we'll get it ready for you.
Craving something delicious? 🍕 Order via text today and enjoy [Discount] off your first order! Just text your meal choice to this number to begin.
Hi [Name], your order #[Order number] is on the way! Expect your delicious meal from [Restaurant Name] in about [X minutes]. Enjoy!
[Name], we’re sorry for the delay. Your order #[Order number] from [Restaurant Name] is on the way and should arrive shortly. Thanks for your patience!
Good news, [Name]! Your order #[Order number] from [Restaurant Name] has been delivered. We hope you enjoy your meal! Thanks for choosing us.
Hi [Name], just a quick heads-up that your [Restaurant Name] order has been delivered! We hope it’s everything you were craving. Enjoy your meal, and we look forward to serving you again soon.
EXAMPLE:
Waitlist updates increase the efficiency of your staff and keep tables full, benefiting both your team and the patrons waiting in the queue.
When one table is almost finished, your host can share a text update with the next guest on the waitlist, ensuring they are ready and waiting when the table becomes available.
Here are 6 templates you can use to power your SMS waitlist.
Thanks for choosing [Restaurant Name]! You’ve been added to our waitlist. We’ll text you as soon as your table is ready. See you soon!
[Name], you’ve been added to the waitlist at [Restaurant Name]! The estimated wait time is around [X time]. We’ll let you know when it’s your turn. Thanks for your patience!
Hi [Name]! Thanks for your patience. You're still on our waitlist for a table at [Restaurant Name]. We’ll keep you updated and let you know as soon as your table is ready. See you soon!
Hey [Name], just a quick update: You’re next in line! We’ll text you as soon as your table is ready. See you soon!
[Name], the wait is over — your table is ready! We’ve saved the best spot for you at [Restaurant Name]. See you shortly!
It’s time, [Name]! 🤩 Your table at [Restaurant Name] is waiting! Head on over to the host stand and we’ll get you seated right away. See you soon.
EXAMPLE:
Finding creative ways to engage your customers outside of the restaurant is important to developing return customers and staying connected to your local community.
Let’s look at a few unique ways to engage your customers.
Thank you for choosing [Restaurant Name], [Name]. It was such a pleasure having you. As a token of our appreciation, enjoy 10% off your next visit. Show this text to your server to receive your discount. See you soon!
Hey there, [Name]! Thanks for choosing [Restaurant Name] for your evening out. Your support means the world to us. See you soon!
[Name], guests like you are why we keep going. We can’t thank you enough for your support. 💖 Here’s a virtual gift card for [$X] off your next meal with us: [Link]
Hi [Name]! 🍽️ We loved having you dine with us. As a token of appreciation, here’s a treat for your next visit: [X%] off your meal! Use code [Code] when you stop by. Can’t wait to see you again!
[Restaurant Name]: 🎉 Time for a trivia challenge! 🎉 What year did we open? Reply with your answer and the first 5 correct responses will win a FREE appetizer next time you dine with us! Ready, set, go!
[Restaurant Name]: Trivia Challenge! Our chef’s favorite ingredient is a staple in [Dish]. Is it A) [Ingredient], B) [Ingredient], or C) [Ingredient]? Reply to guess and win a surprise appetizer!
👋 Hey there, [Name]! Welcome to [Restaurant Name]’s subscriber list. We’ll use this channel to share new menu items, special discounts, and VIP event notifications with you. Keep an eye out for more soon!
Hey [Name]! You’re officially part of the [Restaurant Name] foodie fam. 🎉 Warning: Our texts might make you drool. Use code [Code] to get [X%] off your first meal. Order here: [Link]
Want to cook like our chefs at home? Here’s a tip: when searing meat, make sure your pan is hot enough to get that crispy golden crust. Happy cooking! 🍳
EXAMPLE:
The following templates can be used to keep customers informed on restaurant happenings and help to make your audience feel engaged and connected.
Enhancing the overall customer experience can increase repeat visits and generate excitement for new menu items or events, leading to higher sales and more recommendations.
Heads up, foodies! Our hours are:
🕒 Monday to Friday: [Opening Time] - [Closing Time]
🕒 Weekend vibes: [Weekend Hours]
Catch you soon at [Restaurant Name], where good food and good vibes meet!
Hey [Name], you can get your hands on some delicious food at [Restaurant Name] Monday - Sunday, 11am - 10pm. Book your table now: [Link]
[Restaurant Name]: Psst...our holiday hours are here, and so is something special. 👀 We’ll be closing at 6pm on Christmas Eve and closed on Christmas day. Come check out our holiday specials, available only until Dec. 31! Reserve your spot now: [Link]
Hey [Name] — Because we know late-night cravings are real . . . We’ve updated our hours! Now open [new hours]. See you when the hunger strikes! - [Restaurant Name]
We are thrilled to introduce Chef [Chef's Name], the new head of our kitchen at [Restaurant Name]. Their passion for [specific cuisine] and [years of experience] promise an unforgettable dining experience. Reserve your table today: [Link]
🎉 Say hello to Chef [Chef's Name]! To celebrate, enjoy [X%] off their special creation, [Dish Name]. This week only! Book your spot here: [Link]
[Restaurant Name]: The weekend just got better! Join us this Saturday at [Time] for live music with [Band Name]. Enjoy delicious food and great tunes all night long! 🎸🎤 RSVP now: [Link]
EXAMPLE:
Feedback is vital to the restaurant industry. It helps identify areas for improvement, makes customers feel valued and heard, ensures issues are quickly addressed, and enhances the community’s overall perception of your establishment. SMS feedback is a quick and easy way to encourage customers to share their experiences.
Use the following templates to reliably get feedback from customers.
[Name], your opinion matters! 💬 If we served up a great meal at [Restaurant Name], help us spread the word by leaving a review. It only takes a minute and it helps us keep doing what we do best. ⭐ [Link]
[Restaurant Name]: Thank you for dining with us! 🙌 If you loved your meal, we'd love to hear about it! Leave us a review and tell us what made your experience special: [Link]
[Restaurant Name]: Got a sec? We'd love your thoughts on your recent dining experience. Your feedback can help us make your next meal even better. Take a quick survey and help us serve you better! [Link]
Thank you for choosing [Restaurant Name]! Your feedback is key to our success — we’d love to know what went well and how we can improve. Here’s the link to a brief survey: [Link]
EXAMPLE:
Ready to fill more seats? SMS is the key to providing next-level customer service and engagement. By leveraging the power of texting for your restaurant, you can engage with your guests, keep tables full, and spread the word about your establishment.
Mozeo is a powerful, experienced SMS provider that’s built for restaurants just like yours. Mozeo allows you to personalize your messages at scale, keeping customers informed and making them feel special, one text at a time.
Try Mozeo for free to start capturing your customer’s attention in and out of the booth.