Getting Started with Mozeo

Before using this guide, please make sure you already have a Mozeo account and are signed in. If not, you can sign up here. Also, before you send any messages, you must have prior consent from your contacts, which means you have their full permission to send them text messages.

Here's a simple way of looking at it:

Think of it this way — How would you feel if someone texted you and you had no idea how they got your number? Probably pretty angry. It's happened to all of us. Don't make that same mistake, especially with your business or brand. Get permission. It's not hard and makes all the difference in the world. 

Step 1: Adding Contacts

We offer a few great ways to add contacts to your account:

Mobile Keyword Autoresponders

These are a great way to add contacts to your list automatically. To get started, click on AUTORESPONDERS > MOBILE KEYWORDS in the left-hand navigation of your dashboard. You can then purchase a keyword and set the auto-response message. Click here to read more about autoresponders.

Upload Contacts

You can upload a pre-existing list of numbers with the understanding that you have gotten prior written consent from these individuals, and it can be proven. To upload contacts, click MY CONTACTS > UPLOAD CONTACTS in the left-hand navigation of your dashboard.

Add Single Contacts

You can add individual contacts by going to MY CONTACTS > CONTACTS & GROUPS and clicking on the +Add A Contact link again with the understanding that you have prior consent to send them messages.

Step 2: Sending Text Messages

With Mozeo, you can send single, group, or mass text messages.

Sending a Single Text Message

1. In the left-hand navigation of your dashboard, click on TEXT MESSAGING > SEND SINGLE MESSAGE.
2. In the phone number field, type the phone number of the person you wish to message (e.g., 3155551234).
3. Once the number shows up, click the message button in the controls.
4. Type your message and hit SEND NOW.
   
   

Sending a Text Message to a Group or Groups

1. In the left-hand navigation of your dashboard, click on TEXT MESSAGING > SEND BULK MESSAGES.
2. Once there, click on the +New Text Message link at the top to create a new message.
3. Type your message in the composer.
4. When you're done editing, you'll see an area where you can choose who to send the message to—your entire list or a specific group(s).
5. For a specific group(s), click +Add and send to a group instead.
6. When you're ready to send your message, you can either hit the SEND NOW button or schedule it for later.
   
   

Sending a Broadcast Text Message

1. In the left-hand navigation of your dashboard, click on TEXT MESSAGING > SEND BULK MESSAGES.
2. Once there, click on the +New Text Message link at the top to create a new message.
3. Type your message in the composer.
4. When you're ready to send your message, you can hit the SEND NOW button or schedule it for later.
   
   

How often should I send out messages?

We often receive questions about how many text messages should be sent, and the answer varies depending on the purpose of the messages. If you're sending urgent alerts, the frequency of the messages doesn't matter much. However, if you're sending marketing text messages, limiting them to a maximum of two per week is best.

When you start sending messages, keeping track of the opt-out rates is essential. This way, you can determine if the number of messages you send is acceptable to your recipients. We have observed that excessive messaging often leads to higher opt-out rates. Therefore, it's crucial to identify the optimal frequency of messages that resonate well with your customers.

Step 3: Receiving Text Responses

After you send a text message, you may get responses back from your contacts. Here's how to check them and respond:

1. In the left-hand navigation of your dashboard, click on INBOX. You can also click the inbox icon in the header of your dashboard.
2. Once there, you can view all of your conversations. Click on any conversation to see the back-and-forth messages.
3. A message composer will be at the bottom to edit and send your message if you want to reply.